Privacy Policy

Last updated: June 24, 2026

ZenRoot (“we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and what rights you have.

1. Information we collect

Information you give us directly: When you place an order, create an account, or contact us, we collect your name, email address, shipping address, phone number, and payment details. Payment card information is processed securely by our payment providers (Shopify Payments / Stripe) and is never stored on our servers.

Information collected automatically: When you visit our site, we automatically collect your IP address, browser type, device type, pages visited, and referring URLs. We use cookies and similar tracking technologies to power our store and improve your experience.

Information from third parties: If you interact with our social media pages or ads (Meta, TikTok), those platforms may share certain information with us in accordance with their own privacy policies.

2. How we use your information

• To process and fulfill your orders
• To communicate with you about your order status
• To send marketing emails if you have opted in (unsubscribe at any time)
• To improve our website and product offerings
• To detect and prevent fraud
• To comply with legal obligations

3. Sharing your information

We do not sell your personal data. We share information only with trusted service providers who help us operate our business:

• Shopify — our e-commerce platform
• Shopify Payments / Stripe — payment processing
• Shipping carriers — to deliver your order
• Email platforms — transactional and marketing emails
• Analytics providers — to understand site performance

All third-party providers are bound by confidentiality agreements and permitted to use your data only for the specific services they provide to us.

4. Cookies

We use cookies to keep track of your shopping cart, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings. Disabling certain cookies may affect store functionality.

5. Your rights

Depending on where you live, you may have the right to access, correct, or delete the personal data we hold about you, and to opt out of marketing communications. To exercise any of these rights, contact us at support@zenroot.com.

6. Data retention

We retain your personal data for as long as necessary to fulfill the purposes in this policy, including legal and accounting requirements. Order data is typically retained for 7 years.

7. Children

Our store is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, contact us and we will delete it promptly.

8. Changes

We may update this policy from time to time. The date at the top of this page reflects the most recent update. Continued use of our site after changes are posted constitutes acceptance.

9. Contact

ZenRoot
Email: support@zenroot.com